“Today with more than 5 billion mobile phone users across the globe, 4 out of every 5 lie in the developing part of the world and that’s where the centre of gravity has really moved. Therefore, the balance has shifted towards the developing part of the world. The second shift that has hit the world is the transition of telecom world and the ICT world (which was prevalent and serving the voice piece of telephony and communication) from voice to data. In December 09, the amount of traffic carried on the pipes which ran across the globe actually tilted in favor of data v/s voice at 140, 000 terabytes per month. Now, the amount of traffic that pipes carry on data actually has surpassed the traffic that used to be there on the voice. Therefore, the entire world has fundamentally changed especially the way ICT and Tele-communications has been looked at.”, opined Mr. Sanjay Kapoor , CEO- Bharti Airtel, India & South Asia during HR Conclave on "Industry – Academia Interaction for Development of Human Capital in ICT Sector” organized by Amity Institute of Telecom Technology and Management.
Sharing his thoughts with the students of Telecom Sector and dwelling on the convergence and integration of modern information devices, Mr. Kapoor further said, “when you look back just a few years you would see a mobile device in your hand was essentially good for either a voice call or an SMSs, when you looked at a computer screen or laptop screen at home, it was good either an application of Microsoft or some embedded application or good for surfing internet. Now, when you look at the changed or converged world, it does not matter what device you hold in your hand, you could perform any one of these activities on the same device. Now, that world is changing at a fast pace along with the industry ,a lot of things will also change for HR leaders and professionals in this part of the ecosystem. First and foremost with the changes that I spelt out, the importance of experience will change, what will become important now is relevance and not experience. You will have people with lesser experience who will be more relevant to this changed world and they will end up getting the right job because they have the competence and the relevance to perform better on those jobs. People who have to serve this industry will have to stay contemporary. In a country where 50 odd million people are below the age group of 26, youth are the leaders and consumers of tomorrow. India is going to be accountble for 26% of the world’s workforce in a few years of time. The second important thing that is going to change in the wake of the changed world, Mr. Kapoor averred, “is the change in business dimensions and therefore, the change in HR requirements. A telecom organization, now actually, has financial services vertical, health vertical, entertainment vertical, advertisement vertical and an education vertical. The financial services vertical is headed by a banker, a health vertical is headed by somebody from pharmaceutical world or the medical professionals and so on. One telecom organization deals with expectations and aspirations of people who come from different walks of life. The biggest change for HR is from managing scale to managing acute diversity and complexity, to manage an organization with that diversity, to manage businesses with that diversity is going to be one of the biggest challenges that HR will face in the future. As the business has begun to shift towards data and then life enriching, we need to change our social engines and social engines are all about how do you motivate people, how do you recruit people, how do you train people, how do you develop people that all needs to be re-made around data and data services. Today, telephony contributes to 2.4 % of the entire GDP of the country and then every 10% increase in the penetration of telecommunications, the GDP shoots up by 1.3%. This will have a multiplier impact of 6 times the people believe when it comes to broadband and data transformation, therefore, HR will have to ensure that innovation has to come across in these businesses if we have to remain contemporary and relevant to our audience”.
Motivating the students, Mr. Kapoor said, “the whole world’s transformation is in the hands of the students and I have no doubt in my mind that the students will give some big surprises which will actually make the world a better place to live in.”
Welcoming the distinguished speakers and august gathering, Lt. Gen. P.D. Bhargava – Director General, Amity Institute of Telecom Technology and Management said, “Telecommunications has emerged as a spring boat of ICT applications. Govt. of India ‘Vision 2020’ is a vision of information society and knowledge economy built on the edifice of ICT. Development of human resources through education, training and skil development is fundamental to the entire process. Talking about the aim of organizing the Conclave, Lt. Gen. Bhargava said, “the Conclave has been planned with a view to expose future managers with the importance of Human Resource Management and to apprise them with the various HR strategies corporate adopt to tackle the HR related issues, thereby making them industry ready for global telecom companies”.
Mr. Bhagwan D Khurana, CMD, Newgen Holding Pvt Ltd, Former Group President, Reliance Telecom, while sharing his views during the HR Conclave said, “ Human Capital, though does not figure in any company’s balance sheet but is the most important asset of any company, which is intangible with no fixed asset but plant or machinery can actually be changed into improving net worth of the company if you have the right human capital. Human Capital is the stock of competencies, knowledge and personality attributes embodied in the ability to perform so as to produce economic value. Every transaction we do in business is finally measured by NPV (Net Price and Value) of what one is going do to in future and this enhancement of net worth is mostly impacted by human capital. The human resource is transformed into human capital with effective inputs of what is the raw material, what you spend on human resource, his education, health and moral values. The money you spent on acquiring that human capital actually pays back throughout your life. The role of institutions like Amity is to make human capital with knowledge, talent and skil required for organizations and economic development of the society at large.” suggested Mr. Khurana.
Extending his gratitude to the corporate doyens, Dr. Ashok K Chauhan- Founder President, Amity Group said that that it is a very momentous occasion for the students who have the golden opportunity to interact with so many luminaries who are unparallel repositories of knowledge and experience. He urged the students to aim big in their lives and gave them a success Mantra in the form of an acronym “BHAAG” where “B” stands for Behavioral Science, “H” stands for Hard work, “A” stands for Attitude, another “A” stands for Ambition and “G” stands for God.
During the day long HR Conclave two Technical Sessions -“Building Human Capital for Sustained growth.” and “Importance of Industry Academia Interaction for Development of Human Capital” took place wherein trailblazers from telecom sector including Mr. Antarpreet Singh – Director Business Development, APAC - Alcatel Lucent University, Mr. Ashish Patnaik – GM HR, Future Group, Mr. Shubhendu Datta – Director & Head of IT Governance , MTS, Mr. Sudeep Luthra – Head HR , Orange Business Services, Mr. R. Parameshwaran –VP & Group HR Head , Minda Industries and Mr. Pradnyl Usgaonkar – Senior Vice President , Coral Telecom shared their views with the students.
Dr. Ashok K Chauhan- Founder President, Amity Group addressing the gathering
Mr. Bhagwan D Khurana, CMD, Newgen Holding Pvt Ltd addressing the gathering
From L-R Lt. General P D Bhargava, DG, AITTM, Mr.Shubhendu Dutta, MTS, Mr.Manas Sarkar, Aircel, Col. O P Aurora , Director – IIC & Telecom, AITTM and Mr.Sudeep Luthra, Head HR, Orange Business Services, during the Question and Answer session
Dr. Ashok K Chauhan, Founder President, Amity Group with Mr. Sanjay Kapoor, CEO- Bharti Airtel, India & South Asia
Lt.Gen P D Bhargava, Director General, AITTM, welcoming Mr.Anatrpreet Singh , Director – APAC, Alcatel Lucent University, with a sapling